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Terms and Conditions

1. Introduction

Welcome to Goodlife Wellness. By booking or attending any services, treatments, events, or retreats with us, you agree to abide by the following terms and conditions. Please read them carefully.

2. Booking & Payments

  • 1:1 Treatments: A valid credit/debit card is required at the time of booking to confirm your appointment. Full payment for the treatment is due before the time of the session unless otherwise agreed upon.

  • Retreats & Events: Full payment before the Event is required to secure your place. 

3. Cancellations & Refunds

  • 1:1 Treatments: Cancellations must be made at least 24 hours in advance to avoid a 50% charge. Cancellations within 12 hours or no-shows will incur the full charge.

  • Retreats & Events: Cancellations made 14 days or more before the event will receive a full refund minus a 10% processing fee. Cancellations within 14 days will receive a 50% refund, and cancellations within 7 days of the event are non-refundable.

For full details, refer to our Cancellation Policy.

4. Client Responsibility

You are responsible for ensuring that all information provided during the booking process is accurate. Please notify us of any health conditions, allergies, or special requirements ahead of your appointment or retreat.

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Contraindications for Sound Bath & Energy Healing & Holistic Treatments

Sound Bath Contraindications:

  1. Pregnancy (especially in the first trimester): High-frequency sound vibrations may be too intense for some individuals in early pregnancy. It's recommended to consult with a healthcare provider before participating.

  2. Severe Mental Health Conditions: Individuals with acute mental health disorders such as severe anxiety, schizophrenia, or bipolar disorder may experience heightened emotional sensitivity or distress during a sound bath. Consult a professional beforehand.

  3. Epilepsy: People with epilepsy, particularly those prone to seizures triggered by flashing lights or certain frequencies, should avoid sound baths that involve high-pitched tones or rapid oscillations.

  4. Recent Surgeries or Injuries: If you've had recent surgery, physical injuries, or implants (e.g., pacemakers, metal plates), consult your doctor before participating, as vibrations from sound may interfere with healing or implanted devices.

  5. Heart Conditions: Individuals with heart conditions should be cautious, particularly those with a pacemaker, as certain sound frequencies could affect heart rhythms.

  6. Acute or Chronic Pain Conditions: If you have severe or unmanaged pain conditions (e.g., fibromyalgia, herniated discs), the vibrations from sound bowls and gongs may exacerbate discomfort.

  7. Severe Sensory Sensitivities: People with hypersensitivity to sound or sensory overload may find the frequencies overwhelming or distressing.

Energy Healing Contraindications:

  1. Severe Mental Health Conditions: Similar to sound baths, individuals with severe psychiatric conditions (e.g., psychosis, dissociative disorders) should be cautious as energy healing may bring up unresolved emotional trauma that could overwhelm the individual.

  2. Pregnancy: Energy healing should be approached with caution during pregnancy, especially in the first trimester. It's important to consult a healthcare professional before engaging in any form of energy work.

  3. Severe Heart Conditions: Energy healing may involve energetic shifts that can potentially impact heart rhythms, particularly for those with existing heart conditions or pacemakers.

  4. Immunocompromised Individuals: Those with weakened immune systems or undergoing treatments like chemotherapy should seek medical advice before engaging in energy healing, as it may affect their healing process.

  5. Severe Acute Illnesses: If you are currently suffering from a severe acute illness (e.g., flu, severe infections), it's recommended to wait until you have fully recovered before engaging in energy healing, as it may intensify symptoms temporarily.

  6. Substance Abuse Recovery: People in active recovery from addiction may find that energy healing or sound baths bring up deep emotional or psychological material. It is important to work with a qualified therapist or healer in such cases.

  7. Post-Surgery Recovery: Energy healing and sound vibrations can stimulate energy flow, which may interfere with the body's healing process post-surgery. Always consult your doctor before engaging in any healing modalities.

  8. Metal Implants: People with metal implants (e.g., screws, plates, joint replacements) should exercise caution with energy healing practices, particularly those that involve physical touch or manipulation, to ensure no adverse effects.

Contraindications for Holistic Treatments

General Contraindications (Applies to most holistic therapies)

  1. Pregnancy: Many holistic treatments, especially aromatherapy, deep tissue massage, or reflexology, may not be safe during pregnancy, particularly in the first trimester. Always consult a healthcare provider before receiving treatment during pregnancy.

  2. Acute Illness or Infection: If you have an acute illness or infection (e.g., cold, flu, fever), it’s best to avoid holistic treatments until you’ve fully recovered. Treatments could aggravate symptoms or spread infection.

  3. Severe Mental Health Conditions: People with severe or unstable mental health conditions (e.g., schizophrenia, psychosis, dissociative disorders) may experience intense emotional reactions or overstimulation during treatments. It's important to get medical advice before receiving care.

  4. Heart Conditions: Clients with heart conditions such as arrhythmias, heart disease, or those who have had a recent heart attack should seek medical advice before undergoing any therapy that involves physical manipulation (e.g., massage) or energy work (e.g., reiki).

  5. Cancer Treatment: Individuals currently undergoing chemotherapy or radiation therapy should always check with their oncologist before receiving any form of holistic treatment, especially massages or reflexology, which may interact with their treatment plan.

  6. Recent Surgery: After any surgery, including joint replacements or abdominal surgery, it’s advisable to wait for complete healing before receiving therapies like massage, reiki, or reflexology, as they could affect the healing process or cause discomfort.

  7. Skin Conditions: If you have open wounds, rashes, or other serious skin conditions (e.g., eczema, psoriasis), it's advisable to avoid certain treatments like massage or aromatherapy where oils or touch may aggravate the condition.

  8. Severe Allergies: Those with severe allergies to essential oils, lotions, or other substances used in holistic treatments should inform their practitioner beforehand to avoid allergic reactions. Patch testing is recommended for aromatherapy.

Specific Contraindications for Common Holistic Treatments

Aromatherapy:

  • Asthma or Respiratory Conditions: Strong scents or oils may exacerbate asthma or other respiratory issues. Always consult a healthcare provider before using aromatherapy in such cases.

  • Allergic Reactions: Some essential oils can cause skin irritation or allergic reactions. Always perform a patch test before using any oils on the skin.

  • Liver or Kidney Issues: Some essential oils may affect the liver or kidneys, so it's important to avoid certain oils if you have liver or kidney dysfunction. Consult a doctor before using them.

Massage Therapy:

  • Varicose Veins or Blood Clots: Massaging areas with varicose veins or known blood clots can dislodge the clot, which can be dangerous. Consult a doctor if you have these conditions.

  • Inflammation or Swelling: Avoid massage therapy if you are experiencing inflammation, swelling, or active infection in the area to be treated, as pressure may make the condition worse.

  • Osteoporosis: Deep pressure during a massage can cause injury to bones or joints in individuals with osteoporosis. A light touch or specialized technique should be considered.

Reflexology:

  • Foot Injuries or Infections: Reflexology involves pressure on the feet, so it should be avoided if you have foot injuries, infections, or open wounds.

  • Pregnancy: Certain points on the feet can stimulate labor, so reflexology should be avoided during pregnancy, particularly during the first trimester unless specifically approved by a healthcare professional.

  • Circulation Issues: If you have poor circulation or a history of blood clotting issues, reflexology might be contraindicated or should be performed with extra care.

Reiki & Energy Healing:

  • Mental Health Disorders: People with severe mental health disorders, especially those who may not be stable, should consult their doctor before receiving energy healing, as it can bring up intense emotions or experiences.

  • Pacemakers or Electronic Implants: Reiki and energy healing can sometimes cause sensitivity around electronic devices like pacemakers or implants. Consult a doctor if you have an implanted device.

  • Severe Trauma: If you’ve experienced recent physical or emotional trauma, it’s advised to wait before receiving energy healing, as it may bring up intense feelings or memories.

5. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal data. Any information you provide will be used solely for the purpose of delivering our services and will not be shared with third parties without your consent, except as required by law. For more information, see our Privacy Policy.

6. Liability

While we take every precaution to ensure your safety and well-being, we are not responsible for any personal injury, loss, or damage to personal property during our treatments, events, or retreats. By attending, you agree to assume full responsibility for your actions and health.

7. Conduct

We ask that all clients and participants treat others with respect and kindness. We reserve the right to refuse service or remove individuals from events or treatments if disruptive or unsafe behavior occurs.

8. Changes to Terms

We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on our website and will apply to all future bookings.

9. Governing Law

These terms and conditions are governed by the laws of the UK. Any disputes will be resolved in the jurisdiction of UK

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Goodlife Wellness Training Academy – Course Cancellation & Refund Policy

At Goodlife Wellness, we understand that sometimes plans change. We aim to offer flexibility while also honouring the time, energy, and preparation that goes into running our courses. Please read our cancellation and refund policy carefully before booking.

 Cancellations by You (the Student)

If you cancel:

  • More than 14 days before the course date:
    You’ll receive a full refund or the option to transfer your booking to a future course date (subject to availability).

  • 7 to 13 days before the course:
    A 50% refund will be issued, or you may transfer your booking to another course with a £10 admin fee.

  • Less than 7 days before the course:
    No refund or transfer is available unless your place can be filled from a waiting list. If filled, we’ll offer a transfer minus a £10 admin fee.

  • Non-attendance on the day:
    Unfortunately, no refund or credit is available for missed courses without prior notice.

 Cancellations by Us (Goodlife Wellness)

In the unlikely event we need to cancel a course (e.g. due to illness, low enrolment, or unforeseen circumstances), you will be:

  • Offered a full refund, or

  • Offered the option to transfer your booking to a future course date

We will always try to provide as much notice as possible and support you in rescheduling.

 Important Notes

  • Refunds will be processed to the original payment method within 7–10 business days.

  • Course places are non-transferable to other individuals unless agreed in writing.

  • All cancellations or transfer requests must be made in writing to hello@goodlifewellness.com.

  • In some cases (e.g. illness or emergencies), we may ask for supporting information to process exceptions at our discretion.

 Thank You

We are a small, heart-led business, and your understanding helps us continue offering supportive, soulful wellness education. If you have any concerns or special circumstances, please don’t hesitate to contact us.

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Disclaimer

1. External Links Disclaimer
Our website may contain links to third-party websites. These links are provided for your convenience and do not imply endorsement or responsibility for the content of the linked sites. We are not liable for the content or accuracy of any third-party websites. Access to external websites is at your own risk, and we encourage you to review their privacy policies and terms.

2. Scope of Services
Our services, including but not limited to treatments, workshops, and retreats, are intended for wellness purposes and personal growth. Please note: Our treatments, therapies, and advice are not intended to replace medical advice, diagnosis, or treatment from a qualified healthcare professional. If you have any medical concerns or conditions, please consult with your doctor or healthcare provider before engaging in any of our services.

3. Accuracy of Content
While we strive to provide accurate and up-to-date information on our website, we do not guarantee the accuracy, completeness, or reliability of any content. All content on this site is for informational purposes only. We do not accept responsibility for any errors, omissions, or actions taken based on the information provided on our site. Any reliance you place on such information is strictly at your own risk.

Social Media Policy

1. Introduction
At Goodlife Wellness, we value the power of social media to engage with our community, promote our services, and build meaningful connections. This policy outlines the expectations for both our team members and customers when engaging with our brand on social media platforms.

2. Purpose of Our Social Media Channels
Our social media channels are used to:

  • Share information about our services, events, and promotions

  • Connect with clients and potential customers

  • Foster an inclusive, positive, and supportive community

  • Share tips, insights, and news related to wellness, sound therapy, and holistic treatments

3. Brand Representation

  • Our team members who manage social media accounts must uphold a professional, respectful, and friendly tone when interacting with followers.

  • All content shared by our business should reflect our values of inclusivity, wellness, and authenticity.

  • When engaging in discussions, we encourage kindness, open-mindedness, and respect for differing opinions.

4. Customer Engagement Guidelines

  • Respect and Kindness: We encourage positive interactions and respect for all community members. Any comments or messages containing hate speech, harassment, or discriminatory remarks will be removed, and the user may be blocked from our accounts.

  • Privacy: We will never share your private information without your consent. Please remember that anything shared on social media may be visible to the public.

  • Constructive Feedback: We value feedback from our clients. If you have a concern or issue, please reach out to us via private message or email so we can address it appropriately. Public complaints or negative feedback should be handled professionally and constructively.

5. Use of Images and Content

  • All images, videos, and other content shared on our social media platforms are the property of [Your Business Name] unless otherwise stated. Unauthorized use or reproduction of content is prohibited.

  • We encourage clients to share their experiences and tag us in photos or posts. With your consent, we may repost user-generated content on our social media channels (always crediting you appropriately).

  • If you would like to use our content, please contact us for permission first.

6. Promotion and Advertising

  • We may occasionally post promotions, discounts, or offers on our social media channels. These promotions are subject to terms and conditions.

  • Our social media pages are not intended to engage in spammy or aggressive marketing tactics. We aim to foster organic engagement and meaningful conversations.

7. Monitoring and Moderation

  • We reserve the right to moderate comments, messages, and posts on our social media accounts. We aim to foster a positive and inclusive space for everyone.

  • Any abusive, inappropriate, or unlawful behavior will not be tolerated and may result in the removal of content or the blocking of users.

8. No Medical Advice
While we share wellness tips and holistic health information, we do not provide medical advice on our social media platforms. For any health concerns, we encourage you to consult with a qualified healthcare professional.

9. Accountability
We are committed to transparency and accountability. If there are any mistakes or errors on our social media accounts, we will address and correct them promptly.

10. Changes to the Policy
We may update or modify this Social Media Policy from time to time. Any changes will be communicated to our followers, and updated versions of the policy will be posted on our website.

11. Contact Us
If you have any questions or concerns about this Social Media Policy, or if you’d like to report an issue, please feel free to reach out to us directly at goodlifewellness@gmx.com.

Intellectual Property Policy

1. Introduction
At Goodlife Wellness, we respect the intellectual property rights of others, and we expect the same from our customers, users, and partners. This policy outlines the ownership of the intellectual property associated with our website, services, and brand, as well as the acceptable use of our content.

2. Ownership of Intellectual Property
All content on this website, including text, images, videos, logos, graphics, designs, trademarks, and any other materials provided by Goodlife Wellness (collectively referred to as "Content"), is the exclusive property of Goodlife Wellness unless otherwise stated.

  • Trademarks: All trademarks, service marks, and trade names used on our website are owned by Goodlife Wellness or its licensors.

  • Copyright: All original content on our website is protected by copyright laws. Goodlife Wellness holds the exclusive rights to the content unless otherwise noted.

  • Content Ownership: You may not use, reproduce, modify, distribute, or otherwise exploit any content from our website without our explicit consent.

3. Permitted Uses
You are welcome to view, download, and print content from our website for personal, non-commercial use only. However, you are prohibited from using our Content in the following ways without obtaining written permission from us:

  • Reproduction: Reproducing, copying, or redistributing our content for commercial or personal purposes.

  • Modification: Modifying, altering, or creating derivative works based on our content.

  • Commercial Use: Using our content to promote or advertise your own products, services, or business without prior approval.

4. User-Generated Content
If you submit or share content on our website or social media channels (e.g., comments, reviews, photos, testimonials), you grant us a non-exclusive, royalty-free, transferable, and irrevocable right to use, display, and reproduce your content for the purpose of marketing, advertising, and promoting our services.

  • You must ensure that any user-generated content you share does not violate the intellectual property rights of others.

  • You retain ownership of your user-generated content, but you give us permission to use it as described above.

5. Third-Party Content
Our website may contain content that is owned by third parties (e.g., images, videos, software, or articles). The use of third-party content is governed by the respective copyright, trademark, or licensing agreements associated with that content. You are responsible for ensuring that you comply with any relevant third-party rights.

6. Infringement of Intellectual Property Rights
If you believe that your intellectual property rights have been infringed upon by any content on our website, please contact us at [email/contact info] with the following details:

  • A description of the copyrighted work or intellectual property you believe has been infringed.

  • A description of the infringing content, including its location on our website.

  • Your contact details and a statement confirming your ownership of the intellectual property.

  • A statement that you are acting in good faith and that the use of the material is not authorized by the intellectual property owner.

7. No Transfer of Rights
Nothing in this policy grants you any right or ownership over our intellectual property. By accessing our website and using our services, you do not acquire any license or rights to our content, except as expressly stated in this policy.

8. Enforcement of Intellectual Property Rights
We reserve the right to take legal action against any infringement of our intellectual property rights. This may include issuing takedown notices, pursuing civil litigation, or taking other legal actions as necessary to protect our intellectual property.

9. Changes to This Policy
We may update this Intellectual Property Policy from time to time. Any changes will be posted on this page with the updated date. Please review this policy regularly to ensure you are aware of any changes.

10. Contact Information
If you have any questions or concerns regarding our Intellectual Property Policy, or if you need to report a potential infringement, please contact us at:

Cookie Policy

1. Introduction
At Goodlife Wellness, we use cookies on our website to enhance your user experience, improve our services, and provide personalized content. This Cookie Policy explains what cookies are, how we use them, and your options for managing them.

2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. These files contain information about your browsing activity, which can help improve your experience on our website.

There are two main types of cookies:

  • Session Cookies: These are temporary cookies that are deleted from your device once you close your browser.

  • Persistent Cookies: These cookies remain on your device for a specified period, even after you close your browser, and are used to remember your preferences for future visits.

3. How We Use Cookies
We use cookies for the following purposes:

  • Essential Cookies: These are necessary for the proper functioning of our website, such as remembering your preferences or managing your bookings.

  • Performance Cookies: These help us understand how visitors interact with our website, so we can improve its performance. For example, cookies that track which pages are most visited or how long users spend on the site.

  • Functionality Cookies: These cookies allow our website to remember your preferences and settings, enhancing your browsing experience.

  • Targeting/Advertising Cookies: These cookies track your browsing activity and allow us to serve you relevant advertisements on other websites. We may use third-party services for targeted advertising.

  • Analytics Cookies: These cookies collect data on how visitors use our website. This helps us improve our content and user experience by understanding traffic patterns and popular pages.

4. Third-Party Cookies
Our website may include cookies from third-party providers, such as Google Analytics, Facebook, Instagram, and other social media platforms. These cookies are subject to the privacy and cookie policies of the respective third parties.

For example:

  • Google Analytics: We use Google Analytics to help us understand how users interact with our site and improve user experience. Google Analytics uses cookies to collect anonymous data, which is stored on Google's servers. For more information, visit Google’s privacy policy and cookie policy.

  • Social Media Plugins: Our website may include social media sharing buttons (e.g., Facebook, Instagram). These platforms may set cookies to track interactions and personalize content. Please refer to the individual social media sites for their cookie policies.

5. Consent to Use Cookies
When you visit our website for the first time, you will be presented with a cookie consent banner. By clicking "Accept" or continuing to browse our website, you consent to our use of cookies as described in this policy.

You have the option to manage your cookie preferences at any time by clicking on the "Cookie Settings" link provided in the footer of our website. You can choose to accept or reject non-essential cookies.

6. Managing Cookies
You can manage your cookie preferences and delete cookies from your device through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking certain cookies may affect the functionality of our website.

Here’s how you can manage cookies in popular browsers:

  • Google Chrome: Settings > Privacy and Security > Cookies and other site data

  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data

  • Safari: Preferences > Privacy > Cookies and Website Data

  • Microsoft Edge: Settings > Privacy, Search, and Services > Cookies and Site Data

For detailed instructions, you can refer to the help section of your browser.

7. Data Privacy
The data collected by cookies is processed in accordance with our Privacy Policy. We ensure that any personal information collected through cookies is protected and used only for the purposes outlined in this Cookie Policy and our Privacy Policy.

8. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. Any updates will be posted on this page, and the updated version will take effect immediately upon posting.

9. Contact Us
If you have any questions or concerns about our Cookie Policy or how we use cookies, please feel free to contact us at:

Anti-Spam Policy

1. Introduction
At Goodlife Wellness, we are committed to providing a respectful and positive experience for all of our customers. We adhere to strict standards to prevent spam and unwanted communications. This Anti-Spam Policy explains how we protect our clients from unsolicited messages, while ensuring that our marketing communications are relevant and meaningful.

2. What Is Spam?
Spam refers to unsolicited and irrelevant messages, often sent in bulk, typically for the purpose of promoting products or services. These emails or messages are not wanted by the recipients and may violate their privacy.

3. Our Commitment
We do not engage in spam. We do not send unsolicited emails or messages to individuals who have not explicitly opted in to receive communications from us. Any marketing communications sent by [Your Business Name] will always come from individuals who have provided consent by subscribing to our mailing list, booking services, or interacting with our website.

4. Permission-Based Communication

  • Opt-In Consent: We send marketing emails, newsletters, and promotional content only to individuals who have voluntarily provided their contact information and explicitly agreed to receive such communications.

  • Opt-Out Option: Every marketing communication or newsletter we send will include a clear, easy-to-find option to unsubscribe or opt out. You can opt out of our marketing emails at any time by clicking the "Unsubscribe" link in the footer of our emails.

  • Email Preferences: We respect your preferences, and you can manage your subscription settings to choose the types of emails you'd like to receive.

5. Third-Party Marketing
We do not sell, rent, or share your email address or personal information with third-party marketers without your consent. If we ever use third-party services for email marketing (such as Mailchimp or another email platform), we ensure that these services adhere to the highest anti-spam standards.

6. How We Monitor Communications
We actively monitor our email communications to ensure compliance with this Anti-Spam Policy. We also use email validation tools to reduce the chances of your email inbox being flooded with unwanted messages.

7. Compliance with Anti-Spam Laws
We comply with all relevant legislation, including the UK Privacy and Electronic Communications Regulations (PECR) and the General Data Protection Regulation (GDPR), to ensure that our email practices are legal and ethical. We also adhere to the CAN-SPAM Act in the United States when applicable.

8. Reporting Spam
If you receive an unsolicited email or believe you have been added to our mailing list without your consent, please contact us immediately at goodlifewellness@gmx.com so we can investigate and resolve the issue.

9. Consequences of Spam
We take spam violations seriously. Any customer or user found to be engaging in spamming behavior or abusing our communication channels will be removed from our mailing list and may be banned from using our services.

10. Contact Us
If you have any questions about our Anti-Spam Policy or would like to report a violation, please reach out to us at:

Data Retention Policy

1. Introduction
At Goodlife Wellness, we are committed to safeguarding your privacy and ensuring that your personal data is only retained for as long as necessary. This Data Retention Policy outlines how long we store your personal data, the reasons for retaining it, and how we ensure your data is securely managed and deleted when no longer needed.

2. Purpose of Data Retention
We collect and store personal data to provide our services, communicate with you, process transactions, and comply with legal obligations. We retain personal data only for the duration necessary to fulfill these purposes. Once data is no longer needed, we take steps to securely delete or anonymize it.

3. Types of Personal Data We Retain
Depending on the services you use, we may collect and retain the following types of personal data:

  • Name, email address, and contact details

  • Payment information (processed via third-party payment processors)

  • Booking details (for treatments, retreats, workshops, etc.)

  • Correspondence and feedback

  • Marketing preferences (if you’ve opted in to receive communications)

  • IP address and browsing data (for website analytics and security)

4. Data Retention Periods
We will retain personal data for the following periods, unless a longer retention period is required or permitted by law:

  • Customer Account and Booking Information: We retain booking and account data for a period of up to 7 years following the last transaction or interaction. This is to comply with financial record-keeping and tax laws.

  • Marketing Communications: If you have subscribed to our newsletter or promotional communications, we will keep your contact information for up to 2 years or until you unsubscribe, whichever comes first.

  • Payment and Transaction Records: Payment information will be retained for up to 6 years for tax and legal purposes, in compliance with UK tax laws.

  • Client Feedback and Reviews: Any feedback, reviews, or testimonials you provide may be retained indefinitely unless you request deletion.

5. Retention of Special Categories of Data
We do not collect or process special categories of data (e.g., health data, racial or ethnic origin) unless necessary for providing specific services (such as health-related treatments). In those cases, we will retain the data only as long as necessary to fulfill the purpose of the service and for no longer than 1 year after the treatment or service is completed, unless you request that it be deleted sooner.

6. Data Deletion
Once the retention period has ended, we will securely delete or anonymize your personal data, except where we are legally required to keep it for a longer period. Data will be deleted using secure methods that ensure it cannot be recovered.

7. Data Security During Retention
While your personal data is retained, we take appropriate technical and organizational measures to ensure its security. These measures include, but are not limited to:

  • Encryption of sensitive data

  • Regular backups and secure storage

  • Access controls to limit who can access personal data

8. Your Rights Regarding Data Retention
You have the right to:

  • Request access to your personal data that we hold

  • Request the correction of any inaccurate or incomplete data

  • Request deletion of your personal data (subject to any legal obligations we may have to retain it)

  • Withdraw consent to our processing of your data at any time (where applicable)

  • Request the restriction of processing of your personal data

  • Object to processing in certain circumstances, such as when your data is being processed for marketing purposes

To exercise any of these rights, please contact us at [contact email].

9. Changes to This Policy
We may update or revise this Data Retention Policy from time to time. Any changes will be posted on this page, and the updated version will take effect immediately. We encourage you to review this policy regularly to stay informed about how we handle your personal data.

10. Contact Us
If you have any questions or concerns about this Data Retention Policy or how we handle your personal data, please contact us at:

Client Agreement / Service Agreement

This Agreement (“Agreement”) is made between:

Goodlife Wellness
Email: goodlifewellness@gmx.com
 

and

Client:
 

1. Services Provided

Goodlife Wellness agrees to provide the client with the following services (the “Services”):

  • Holistic treatments, including but not limited to sound baths, energy healing, and other wellness therapies

  • Retreats, workshops, and events as booked by the client

Services will be provided at the agreed time and location as specified during booking.

2. Booking and Payment

  • All bookings must be confirmed with a full payment as specified at the time of booking.

  • Payments can be made via [list payment methods].

  • The full payment must be completed prior to the service date unless otherwise agreed in writing.

3. Cancellation and Refund Policy

  • For 1:1 treatments, cancellations made at least 24 hours before the appointment will receive a full refund or rescheduling option. Cancellations within 24 hours will incur a 50% charge.

  • For Retreats and Events, cancellations made at least 14 days prior to the event will receive a full refund minus any non-refundable deposits. Cancellations within 14 days are non-refundable unless the event is cancelled by Goodlife Wellness.

  • Please refer to our full Cancellation Policy for detailed information.

4. Client Responsibilities

  • The client agrees to provide accurate and complete information about their health, including any medical conditions, allergies, or medications that may affect the treatments.

  • The client agrees to follow any pre-treatment or post-treatment advice provided by Goodlife Wellness.

  • The client understands that holistic treatments are not a substitute for medical diagnosis or treatment.

5. Contraindications and Health Conditions

  • The client confirms they have disclosed any relevant health issues or contraindications that may affect their suitability for the Services.

  • Goodlife Wellness reserves the right to refuse or modify treatment if it is deemed unsafe or inappropriate based on the client’s health information.

6. Confidentiality

  • All personal and health information shared by the client will be treated confidentially and stored securely in accordance with data protection laws.

  • Information will not be shared with third parties without the client’s consent, except as required by law.

7. Liability

  • Goodlife Wellness provides services in good faith and takes all reasonable care to ensure client safety and satisfaction.

  • The client acknowledges that treatments are complementary and do not replace medical care.

  • The client agrees that Goodlife Wellness or any of its practitioners are not liable for any adverse effects resulting from undisclosed health conditions or failure to follow advice.

8. Photography and Testimonials

  • With client consent, photographs or testimonials may be used for marketing purposes.

  • The client may opt out of any marketing use at any time.

9. Governing Law

This Agreement is governed by the laws of England and Wales. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts in England.

10. Acceptance

By  confirming your booking online or by other means, you acknowledge that you have read, understood, and agreed to the terms of this Agreement.

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